Incident Manager for Connected Vehicles

For Scania, our people are our most valuable asset. The strong and supportive culture of Scania provides an organisational environment where each individual is seen, respected and can contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs.

Development happens naturally here; individuals, teams and our customer offerings have the support they need to grow. The result is an industry-leading company with motivated, dedicated people who want to be a part of driving the shift towards a sustainable transport system.

We are building a new team at Scanias R&D function and this is an opportunity to shape and advance the entire incident process and technical operation for connected vehicles to a new level. To succeed in this we embrace diversity and equal opportunity in a serious way. Our group are committed to build a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Your future job

Connectivity at Scania is one of the key components in Scania’s “driving the shift” strategy. At Connected Systems we work with the enabling solutions with a span from the vehicle, via Telecom networks to the Scania service platform in the cloud.

As Incident manger you will have a central role for technical questions regarding the services and their components, such as service unavailability or performance issues both on hardware, connectivity or software failures. You will also support with close collaboration our devops team by coordination and execution of tasks of service lifecycle management. But the main responsibilities is to resolving incidents, planning for changes and root cause analysis of problems.

You will be part of leading our initiative to accelerate our journey to a clear incident process flow.

Example of tasks:

• review and update of incident information and work with prioritization and escalation of tasks.
• analysis of situation as well as communication to all involved parties (development teams, sales and marketing, Global Technical Support, IT-Support etc.).
• Lessons Learned activities and Root Cause Analysis.

Since our connected services uses the mobile radio network to communicate with our products, and our complete system is currently migrating to the cloud, also Mobile Network Operators and AmazonWebServices is part of the monitored chain.

Who you are 

For this role you need to be a customer oriented, analytic and focused person. We also believe that you:

• excel in communication, both written and spoken and fluent in both Swedish and English.
• have a holistic understanding of value chain and how end customers are affected.
• have at least two years of experience in similar area, and you most likely have a formal degree in engineering physics, electrical engineering or computer science (or equivalent experience).
• have experience from working with software development. Knowledge of the areas of Cloud Computing/IoT/Connectivity/Telecom and the electrical system of heavy vehicles is a great advantage for this role.

We offer 

In addition to exciting career and personal development opportunities, we offer Scania employees a competitive salary and other benefits, performance bonuses, a pension plan and much more. We also like to highlight that fun at work is an important element in our daily work. We work a lot in cross collaborations and workshops.

Additional information 

“I, Malin Gustavsson, will be your manager and from me you can expect a servant leadership and working on team building. I will guide and motivate you to develop yourself as much as you like. I also invite you to create a new team with new responsibilities and team spirit together with me and rest of Scania family”

If you would like to find out more about the position, please contact Malin Gustavsson, recruiting manager, malin.gustavsson@scania.com 

Application

If you feel you have the skills and desire to take on this role, please apply by submitting your CV, cover letter and certifications no later than October 10. Screening and interviews will be done continuously. 

We are looking forward to your application! 

Scania is a world-leading provider of transport solutions, including trucks and buses for heavy transport applications combined with an extensive product-related service offering. Scania offers vehicle financing, insurance and rental services to enable our customers to focus on their core business. Scania is also a leading provider of industrial and marine engines. In 2019, we delivered 91,700 trucks, 7,800 buses as well as 10,200 industrial and marine engines to our customers. Net sales totalled to over SEK 152 billion, of which about 20 percent were services-related. Founded in 1891, Scania now operates in more than 100 countries and employs some 51,000 people. Research and development are concentrated in Sweden, with branches in Brazil and India. Production takes place in Europe, Latin America and Asia, with regional production centers in Africa, Asia and Eurasia. Scania is part of TRATON SE.