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Customer Support Specialist

Detectify - Stockholm - Full time

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Om jobbet


What we do at Detectify

Detectify offers a web application security scanner that automates hacker attacks to help businesses stay safe. Our founders are among the best ethical hackers in the world - having hacked tech giants such as Google, Facebook, and Dropbox.

The Customer Support Team

The Support Team is part of our larger Customer Success team. We are growing as a company any are now looking for our next Customer Support Specialist to join the team. The Customer Support team is primarily responsible for helping our customers via inbound channels such as email. As a Customer Support Specialist, you will help our clients with any question related to our product. This can range from helping new clients to get a smooth experience when setting up their account and to assist with technical inquiries and troubleshooting.

What you'll get to do

As a Customer Support Specialist, you will help our clients resolve issues related to the usage of our products. You will be the first point of contact with our clients, and your exceptional focus on giving our clients great support and ensuring that their questions are resolved with an excellent quality is your strongest skill.

To succeed with these tasks, you should have a genuine interest in technology, love to provide exceptional service, be proactive with understanding our client's needs and have strong communication skills. Preferably you have also worked in a Customer Support role before.

You will be the second addition to our growing support team and can expect a fast-paced environment with a high level of responsibility.

These are just some of your responsibilities:

  • Help clients by solving support tickets
  • Technical troubleshooting
  • Ensuring the highest level of service to our clients
  • Internal reporting and documentation on common issues
  • Able to advise on how to mitigate issues going forward
  • Assist in writing support articles
  • Implementing support automations

Who you are

You have a genuine interest in helping others succeed and have previous experience from customer service roles and understand the value of top-notch customer service. You thrive in a fast-paced environment and you would describe yourself as a problem solver, great communicator, have a positive attitude towards challenges, and are a team player. You are fluent in English, additional languages are considered a plus.

So, what do you think?

We welcome people from all backgrounds who seek the opportunity to help build a more secure internet. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s do this together. It will be fun!

Job perk: Sex veckors semester

Sex veckors semester

Job perk: Centralt kontor

Centralt kontor

Job perk: Friskvårdsbidrag


Job perk: Frukost


Job perk: Flytt till Sverige paket

Flytt till Sverige paket

Job perk: Ölkyl


Om företaget

Built on ethical hacker knowledge, Detectify offers a web application security scanner that automates hacker attacks to help businesses stay safe. We collaborate with over 150 handpicked white-hat hackers to continually help clients like Episerver, Trello, and Spotify make their websites more secure.

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