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Technical Customer Support Agent

Billogram - Stockholm - Full time

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Om jobbet

Billogram aims to take invoicing from some dark corner of the to-do list, to something that fits into your life. We’re well on our way thanks to our nifty, interactive and easy payment solution - but there’s still more to be done! By helping companies improve their customer experience, we’re determined to revolutionise the outdated debt collection industry, and become the preferred payment provider for all subscription services and recurring costs you might have.

We are now looking for a service-minded Technical Customer Support Agent to join our ranks. We’re all about the customer experience, so what better chance is there for a passionate Customer Support Agent, to be able to work in a company who always put the customer first! Our next Customer Support colleague should be excited about great customer care, and interested in taking on a challenging role, in a fast-paced and complex environment.

The role

Working with Customer Support at Billogram means everyday contact, via email and phone, with a wide range of our clients, as well as the recipients of a Billogram invoice, making sure that everyone gets a personal, yet professional approach. Common support issues are verifying financial transactions and clients, troubleshooting in the admin system as well as performing administrative tasks and following compliance processes. All this while also helping our clients’ manage the relationships with their customers.

To become successful in this role you really need to get to know the Billogram product inside and out. This is essential to be able to solve complex support issues and therefore provide qualitative and confident customer support. We expect you to become a technical expert with deep knowledge about Billograms product, and being a bridge between Customer Support and Product Development, focusing on troubleshooting and identifying more technical problems.

Who we think you are

You have previous experience of Customer Service, and like us, you are all about the Customer Experience. You go to great lengths to achieve customer satisfaction and are devoted to delivering extraordinary customer care. For this position we also expect you to have experience with tech in some way, maybe you have done some light programming and feel comfortable identifying problems, but not necessarily knowing exactly how to fix them. We believe that you relate to being solution-oriented, have an eye for detail and have excellent communication skills. You’re outgoing, humble and meticulous. We hope that your positive attitude will drive you to see solutions where others see problems. Familiarity with Zendesk as well as finance & accounting is greatly appreciated and lastly, this role requires you to be fluent in Swedish and English.

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Om företaget

On the way to world domination, Billogram has helped over 22.000 companies transition from boring paper bills, to digitally shared invoices.

This new "easy on the eye" invoice turns something aged and neglected, into an important part of a positive customer experience.

Billogram deals with hundreds of thousands of payments, amounting to billions of Swedish crowns each year. All while saving trees from being killed and cutting back on postal transportations.

Our main goal now is to be around longer than the dinosaurs and therefore we have since the start brought in SEK 50 million in venture capital from a number of investors, including Peter Sjunnesson (previously chairman of Klarna).

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