Senior End to End Capability Service Manager

The role

The Senior End to End Capability Service Manager is accountable for the provision of excellent IT service to the business. The role is responsible for management of the service portfolio, roadmap and all service activities. As the Capability Service Manager, the successful candidate will be responsible for improving existing services and ensuring that new services are developed and implemented in line with business requirements. The role will work collaboratively across multiple global teams of business stakeholders, developers, partners, offshore service teams and vendors in order to successfully deliver continuous innovation and value.

The role reports into the Service Lead, along with eight other Capability Service Managers, covering a range of business portfolios and technologies.

Your Profile

A drive and passion for improving the service experience for end-users and achieving excellence in IT operations is key to the role. Candidates will be self-starters with strong organisational skills, expertise in ITIL service management and people management. A successful candidate in this role will join a team of consummate IT professionals in delivering continuous enhancement and innovation through existing service management processes. This candidate will have the opportunity to demonstrate leadership in maturing the service model and processes and through looking for ways to drive efficiency and quality from existing on-shore and off-shore IT resources. The first 6-12 months in the role will be focused on facilitating the implementation of service improvements and capabilities supporting AstraZeneca's shift to customer centric IT service delivery. Candidates should expect a team-oriented, exciting, challenging, and fast-paced environment.

AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace culture that inspires innovation and collaboration. Here, employees are empowered to express diverse perspectives - and are made to feel valued, energized and rewarded for their ideas and creativity.